We have the latest call center technology, 60+ work stations with sound control, ergonomic chairs, and a supervision/monitoring zone; 24/7 security service, as well as redundant services that include internet, telephone and electric services. Our complete infrastructure positions d-smart group as a reliable outsourcing solution to maintain your business continuity. 

Phone

Our telephone system includes latest technologies that effectively allows to route calls to the adequate specialist. We also provide recording services to keep registry of all calls held between customers and staff.

Email

We access and manage  all support-service and client contact emails. We prioritize service Ticket, with automatic classification and assignment. Agents have the possibility to collaborate in a particular theme through private notes.

Chat

We assist visitors of your webpage, or your support service portal, or even in you mobile applications, whenever help is required. Our chat solution allows you to embed a chat box wherever you wish to hold real-time conversations with your clients.

Self-service Portal

The client has the option to open service tickets, as well as to interact with technicians and access his/her service history. This portal is easily integrated, as it is based on know-how and forums, which provides your clients with a chance to apply for help,  find solutions, or discuss ideas about a product with the community.